Services

Our service plans give you a Total-Care support agreement to handle every aspect of your computer and network technology. Here are a few key areas that we cover under our managed service agreements.

Unlimited ServiceDesk - We provide UNLIMITED support and service for any computer, network, software, e-mail, or Internet issue. Whenever you have ANY technology related problem, we are here to help. You never have to pay by the hour for computer support again! And with guaranteed response times as quick as ONE HOUR, you have peace of mind that your computer emergencies will be taken care of as quickly as possible.

Unlimited HelpDesk - Whether it’s a question about how to change something in a Word document or how to install a device onto your computer, our knowledgeable staff is here to help. We will answer all of your computer related questions in a friendly, easy to understand way.

Backup Monitoring - We check your backup DAILY to ensure that it is successful. We know how critical business information is to our clients, so we make sure that your backups are being done properly. If your backup does fail, we waste no time figuring out what went wrong so we can prevent it from failing in the future. We also do periodic backup restores to ensure the data is all there.

Computer Maintenance - Everyday there are new patches, updates, and hotfixes available from Microsoft for your computers. To help keep your systems running at their optimal level, we perform updates and maintenance on a DAILY basis on all of your machines. We handle all the maintenance so your investment lasts longer without you having to worry about the upkeep.

Bandwidth Monitoring - Sometimes certain computers or programs on a network can cause everyone’s machine to run slowly. To help increase efficiency, we periodically check your company’s bandwidth usage to see if a particular computer is a culprit for slowing down your network. If we find a problem, we make resolve it ASAP so all your processes can be done more quickly.

Server Maintenance - Servers are the heartbeat of a network and need many “services” running in order to function properly. Because we know how vital your company’s server is, we keep an eye on your server very carefully. If any of its “services” go down, we restart them immediately and can even reboot the server remotely if necessary. We also perform active maintenance on this important computer to make sure your organization stays up and running.

Vendor Management - Most businesses we deal with have multiple technology related vendors. For example, a client may have an Internet service provider, a specialized industry specific software company, a network copier vendor, and a web designer. We act as a liaison between you and those companies and make sure that before any changes take place, that all the pieces of the puzzle work together. We also work with those vendors for you to resolve any issues that come up.

Product Purchasing Assistance - Trying to find the right technology solution for your organization can be an overwhelming task. By doing the research for you, we take the guess work out of purchasing new computers, software, network equipment, printers, special devices, backup options, and servers. We will provide you with descriptions of products and give you our recommendation for your network.

Consulting and Project Planning - As your IT department, we work with you to help develop a technology game plan. We’ve been project planning for nearly 8 years so we know how to make all the pieces fit together so that your project goes as smoothly as possible.

 

 

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